High Performance Workplace – HPW?
People are your most important asset. Without your people you could not be running a business. In an organization you need all kind of people. You need different talents, different compentences and multiple skills. So it should be only normal that you create a working environment that fulfills the needs of each individual in your organisation. This is what they call a high performance workplace!
You put your employee as central pivot point in your workplace, instead of the other way around. You build your processes, methods, technologies around this concept. You also need to respect that each employee is a little bit different in their way of working and your processes, methods & technologies should be able to deal with this. The people are leading the processes, the processes no longer dictate the people. Also the book from Vineet Nayar, CEO HCL Technologies, “Employees first, Customers second: Turning conventional management upside down” illustrates multiple aspects in this area.
Now this sounds all very nice, but what does it mean in practice? In order to explain this I typically use the following figure.
As a person you need to be able to do a lot of things at your workplace, on one hand you need to work with information, both structured – stored in CRM or ERP systems for instance – and unstructured – such as documents, e-mails… On the other hand you will split up your day in activities, both planned activities and unplanned activities.
Based on those two axes you have a scala of instruments that support the end user in their work, so it becomes a true productivity platform. The difficulty (or the challenge) is that you need to make this work by integrating all these tools together, so you need knowledge in all these areas to make sure that you are making the right decisions.